Refund & Cancellation Policy

1. Digital Products (Plugins & Software)

We stand behind our plugins and software products. If you experience technical issues that our support team cannot resolve within 14 days of purchase, you are eligible for a full refund. Refund requests made simply due to a "change of mind" are not accepted once the digital goods have been downloaded or the license key activated.

2. Physical Products (Smart Cards)

Due to the custom-printed and individually encoded nature of our NFC Smart Cards, all sales are final. However, if your card arrives damaged, fails to scan, or contains a printing error made on our end, we will issue a free replacement if notified within 7 days of delivery.

To request a replacement for a defective card, email [email protected] with your order number and a photo of the defect.

3. Digital Services (Web & App Development)

For custom development services, payments are typically milestone-based (e.g., 50% upfront, 50% on completion).

• Cancellations: You may cancel a project at any time. If you cancel before any design or development work has begun, your upfront deposit will be refunded in full.
• Work in Progress: If work has commenced, refunds are prorated based on the hours and resources already allocated. Once a milestone is approved and delivered, the payment for that milestone is non-refundable.

4. SaaS & AI Agent Subscriptions

Subscription-based services (like our SaaS dashboards or agentic API usage) are billed in advance on a monthly or annual basis. You can cancel your subscription at any time to prevent future billing. We do not offer prorated refunds for partially used billing periods.

5. Processing Refunds

Approved refunds will be processed back to the original method of payment (Credit Card, UPI, NetBanking) within 5-7 business days, depending on your bank or payment gateway's processing time.