The Challenge
Support requests lost in an overflowing inbox
Airpix Store's support ran entirely on email. Warranty claims, repair requests, and technical queries mixed in the same inbox — leading to lost tickets and frustrated customers.
- All support via unstructured email — tickets being lost
- No repair status visibility for customers
- Warranty vs non-warranty requests not being triaged
- Support team overwhelmed with repetitive basic queries
The Solution
A structured support system that restores customer trust
Adam Apps built a dedicated support portal with structured ticket routing, real-time RMA tracking, and a knowledge base for self-service.
- Ticketing system with category routing for warranty, repair, and technical queries
- Live RMA status tracking for drone repairs
- Searchable knowledge base for self-service issue resolution
- Automated email notifications at each stage of the repair process
The Result
Reduced average ticket resolution time by 50%. Customer satisfaction improved dramatically.
What we did
- WordPress Development
- Support System Integration
- Custom PHP Development
- UI/UX Design
Timeline
4 Weeks